Manage My Account

How can we help?(*)
-- Choose support type --Change My Billing FrequencyTransfer My Specimens To My ClinicTerminate My Storage AccountDonate My EmbryosCheck My InventoryGet Help With Something Else

Change my billing frequency.
Important billing information:

• Refer to Cryo-Trust’s fee schedule for current pricing.

• Maximum prepaid storage period is 10 years.

• Each billing cycle option is prepaid and non-refundable.

• Once the billing cycle has been changed, an updated invoice will be emailed to you.

• Invoices are due upon receipt.

-- Choose billing cycle --1 Year2 Years3 Years5 Years10 Years

Next steps for transfer:

• Cryo-Trust will email the Transfer from Authorization and Medical Data Release form to you.

• This form must be signed in the presence of a notary by all Clients.

• Check with your clinic to complete any consent forms/fee payments.

• Both Cryo-Trust and your clinic forms require completion for processing.

• Allow 3-6 weeks for processing and scheduling with your clinic for shipment.

• Additional protocols are required if you are using a gestational carrier, have a reactive test result on file, or want to ship to a non-US clinic.
  Please provide the following information.

Clinic you're working with:

Approximate procedure/FET date

Any special circumstances or other information we need to know about?

Terminate my storage account.

• Cryo-Trust will email you a Termination of Account Form.

• This form must be signed in the presence of a notary by all Clients.

• Per the terms of your Cryostorage Agreement, storage must be paid until a termination form is completed or all specimens are shipped.

Provide any additional information you need us to know:

Donate my embryos.

• Start by reviewing donation options then contact us for the necessary paperwork. Some forms will require notarization.

• Depending on the agency you select for embryo donation; this process can take several months.

If you know what donation option you want list it here. Provide any additional information/questions. A Cryo-Trust representative will contact you:

What is my current inventory?

• To receive your current inventory report via email, verify your date of birth (DOB) for account verification.

Provide your DOB:

I need help with something else.

What can we help you with?

First Name(*)

Last Name(*)

Your Email(*)

Your Phone #(*)

Date of Birth: (*)

By submitting this form, you affirm that the person receiving the email and person named above are the same person and you are agreeing to accept personal health information received at the email address entered above.
Thank you for contacting us to manage your account. You can expect to hear back from a Cryo-Trust representative within 1-2 business days.

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